The Ritz-carlton, Nikko

This is by far the best hotel I have stayed at in Japan. Think about traditional Ryokan hospitality, with modern hotel facilities and amenities, managed by an international luxury hotel group and this is the result. The view is stunning. The attention to detail in everything is meticulous and deliberate. I would not hesitate to recommend this hotel to anyone looking for the best vacation spot in Japan.

The service is simply extraordinary and exemplary. The facilities are great, i enjoyed the onsen very much. The lake view room had an amazing balcony and private jacuzzi with a perfect view of the wonderful scenery of nikko. The staff at the Japanese restaurant where kind enough to change the food we ordered cause we had a misunderstanding and we were not charged it shows how the place have high regards of the people staying and providing the best service and experience rather than just trying to charge money. They even made sure to tell all the other staff for our following meals about our dietary needs! The lake house restaurant served nice Italian food. We had the afternoon tea set and kyoto matcha tea highly recommended! They provide different types of tea and savory to enjoy. I would recommend visiting the spa, tried the 60 minutes stress relief massage which was extraordinary. I would recommend renting the electric bikes and cycle around and visit the near by water fall. The resort excels at every aspect i would simply recommend it to every person visiting Japan.

The best holiday I’ve been on thanks to this hotel! The atmosphere is so serene and relaxing. The hotel itself it’s beautiful, the design and every detail is perfect and thought out. The staff are beyond charming and thoughtful. My husband got up at 5am to climb the mountain and they packed him a special breakfast and even provided hand warmers and a good luck note. We arrived unprepared for how cold it was and they provided warm coats and backpacks. The onsen is stunning and the massage at the spa is one of the best I’ve ever had. The care and service you get is beyond 5 stars. It’s quiet luxury at its best - homey and relaxing with everything of the highest standard. I came home feeling like a new woman!

An out of world experience at this place if you ever visit nikko, top notch service, you don’t have to ask them as most of them are proactive and would approach to help you if they see that you need any help. Where to start? For starters, they have an excellent view of lake chuzenji of which is just a small road apart from the hotel. Secondly, this hotel is beautiful, it feels like you entered into a modern Japanese mansion and trust me you wouldn’t feel like going out at all! They have a natural outdoor and indoor onsen of which the lights were thoughtfully dimmed in the onsen area so that first timers or people who are shy in the onsens get more cover. Checking in was a breeze, felt seamless as you do not have to queue, they would bring you to your seats to have tea and afternoon sweets while a staff would do the process for you while filling you in on the facilities and services in the hotel. Have I mentioned the room? the lake view rooms are the best, I had one and it was breathtaking, you have to see it for yourself, the tub was huge enough for 2, and you don’t have to squeeze. If you’re really shy you could even have your own mini onsen in your room. I have to add that they even remembered we booked this for our honeymoon and they personally served us the cake only after we checked in and settled down after a while. I was also lucky to spot 4 wild Shika deers who wandered into the hotel compound from my room, which was an open concept hotel, giving the feeling of being one with nature. There’s just too much to go on about this place so I’ll just leave the review as it is and show you some pictures I took. Oh yeah and a shout out to Hinata for helping us check in and making us feel like home!

This is now officially my most favorite hotel in the whole world. This hotels deserves a visit - so add it to you Japan itinerary. The property is stunning, and the service is just exemplary. Every staff member is kind, generous and gracious. Have stayed there multiple times and it’s a go to hotel for us for celebrations. The location is perfect, on Lake Chuzenji and the energy of Oku Nikko is just what anyone needs. They have amazing activities for all seasons. We’ve now stayed there twice in winter, and once each in Spring and Fall.

I had a wonderful stay where I felt taken care of the moment I arrived. Staff were incredibly thoughtful, accommodating, and kind — and made note of all my likes and dislikes. I felt spoiled! Thank you so much to the lovely staff including Itsuki, Juri, Aya, Yutaka, Jake, Ryo, and many others whose names I did not get/remember. You all made my stay an unforgettable and outstanding experience! The location of the hotel is great — Chuzenji Lake is right across the road, 10 minute walk to Kegon Falls, and about 30 minute drive to Tochigi area. Rooms were immaculate, beautiful, and spacious. I stayed in the Lake View King. Japanese and Western breakfast at The Japanese Restaurant had a great variety and were delicious and filling. I especially enjoyed the consommé from the Lakeside restaurant where I dipped fresh baked buttered bread into. Nikko is so hauntingly beautiful and otherworldly. I highly recommend The Ritz Carlton in Nikko and hope to visit again someday soon!